Sent a claim request 2 weeks ago

Sent a claim request 2 weeks ago. I have not received any response since then. If I could show you my emails, you would think I am chatting alone, I am actually blue ticked because every two days for the past 2 weeks I am sending an email and no reply. I even tried using Whatsapp and their PineappleApp, but since last year I had given up on those platforms. On whatsapp they rep**** in October to a message sent in August. When sending a message this year I did not expect any different, and Pineapple did as usual, no reply. If I could show my phone calls screenshot, you'd swear I am running a call centre at my own cost. Call everyday, be told same things; "person with your file in a meeting" or "wait 24 hours". It is almost a month of "wait 24 hours you should hear something".I am regular on their landline I even know their call center agents by names and accents. Time and money is spent chasing service that I am already paying monthly premium. Claiming is frustrating!