TM
Tieho M
1 reviews | Active since Oct 2023
27 Nov 2023, 17:25
sent 5 emails messageds on the app and whatsapp but no response
Had an accident on September and 2 month now they are not attending to my claim. they are very rude on whatsapp when they hear that you are flowing up on claim.
a *** insurance.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
28 Nov 2023, 07:56Hi Tieho Molefe👋,
We deeply apologize for the insufficient feedback and level of service you have experienced throughout the claims process. We acknowledge that this falls below our usual standards, and we are committed to rectifying this situation and earning back your trust. We have promptly escalated the matter to our claims team, who will be reaching out to you without delay to provide you with the necessary feedback regarding your claim. Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving it satisfactorily.
We deeply apologize for the insufficient feedback and level of service you have experienced throughout the claims process. We acknowledge that this falls below our usual standards, and we are committed to rectifying this situation and earning back your trust. We have promptly escalated the matter to our claims team, who will be reaching out to you without delay to provide you with the necessary feedback regarding your claim. Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving it satisfactorily.
Pineapple Insurance's reply28 Nov 2023, 07:56
Official
Hi Tieho Molefe👋,
We deeply apologize for the insufficient feedback and level of service you have experienced throughout the claims process. We acknowledge that this falls below our usual standards, and we are committed to rectifying this situation and earning back your trust. We have promptly escalated the matter to our claims team, who will be reaching out to you without delay to provide you with the necessary feedback regarding your claim. Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving it satisfactorily.
We deeply apologize for the insufficient feedback and level of service you have experienced throughout the claims process. We acknowledge that this falls below our usual standards, and we are committed to rectifying this situation and earning back your trust. We have promptly escalated the matter to our claims team, who will be reaching out to you without delay to provide you with the necessary feedback regarding your claim. Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving it satisfactorily.
TM
Tieho M's updateReviewer Update
28 Nov 2023, 13:00The agent call and only gave me excuses not solutions. I'm now taking this issue up to the FSCA.
I cant go on for months trying watching you treat me like a fool after sending settlements quotes 3 times without payment
I cant go on for months trying watching you treat me like a fool after sending settlements quotes 3 times without payment
TM
Tieho M's update28 Nov 2023, 13:00
Reviewer Update
The agent call and only gave me excuses not solutions. I'm now taking this issue up to the FSCA.
I cant go on for months trying watching you treat me like a fool after sending settlements quotes 3 times without payment
I cant go on for months trying watching you treat me like a fool after sending settlements quotes 3 times without payment