XS
Xabiso S
1 reviews | Active since Dec 2023
21 Dec 2023, 13:39
Seamless onboarding but horrible claims process.
Horrible when it comes to claims. If you ever call to follow up on your claim you will be held up by a queue and everytime you reach #1 it will send you to the back of the line. I have been waiting for the past hour and the same thing keeps happening. I have been without a car for weeks now and pineapple doesn't even care. Do not get Pineapple insurance. I repeat, DO NOT!!!
They seem to have a lot of people writing positive reports and I am so confused. I cannot be the only one experiencing this kind of trash service.
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Pineapple Insurance's replyOfficial
21 Dec 2023, 14:36Hi Xabiso,👋
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🍍
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🍍
Pineapple Insurance's reply21 Dec 2023, 14:36
Official
Hi Xabiso,👋
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🍍
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🍍