RUN AWAY!!! Bad Service, Poor App Development and staff who get short with you.

So I app**** for insurance via the app, but then we decided to go for a broker instead (3 days later?). I tried cancelling the insurance but I was unable to via the app. I then emailed them more than once, only to get AI replies.

Eventually I saw they tried to call me but they are flagged as spammers on Truecaller. I had to turn off true caller....they got through, then made me confirm my details twice, asked several times why I was cancelling, I explained I wanted everything under one insurance company.

I was then put on hold for longer than was reasonable, had to hang up as I am getting calls for work. They then called me back and told me they will cancel my cover on the 19th, which is the day I started the cover. I told them I did not have cover as I did not even do the pre-inspection and had been trying to cancel for about a week and a bit.

From what I could tell this was so that they could keep the approx R500 I paid for the one car, I was asking for a refund. I now realize that I would rather buy tik with that money (I do not even do drugs) than give it to Pineapple. The lady got short with me on the phone (I was being polite even though I was frustrated) and asked me "what am I not understanding".

I do not recommend this service, they trap you and there is no opting out without back and forward for days. I thought it was very cheeky making me wait on the phone for reasons I still do not understand. I would like my refund and for you to remove my number from your call log. You will never get business from me again nor will I ever recommend anyone to use your trashy trap app.