SK
Sinalo K

1 reviews | Active since Aug 2020

08 Dec 2025, 08:34

RUN!

I was shocked to find out reviews can be removed here but all’s well, I have time to rewrite my experience with Pineapple and how much I don’t recommend it. (I’m calmer now) I experienced some sneaky behaviour from them recently when they debited money from my account for insurance which was not agreed upon, never discussed, never signed for, nothing. I tried to reach out only to understand what had happened, only to be ignored. Honestly some scary stuff but anyway, it’s only UP from here!

0
Replies (1)
Pineapple Insurance
Pineapple Insurance's reply08 Dec 2025, 09:39
Official
Hi Sinalo Kunju👋,

We sincerely apologize for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.

Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team :pineapple:🍍