JN
Jaden N
1 reviews | Active since Feb 2022
26 Jan 2024, 12:28
Rude
After downloading the app and generating a quote I received over 5 calls from them in the span of 2 hours. The first 4 calls was just background noise and finally on the 5th call someone actually spoke. Very rude and slammed the phone down when I said I wasn’t looking for car insurance after enquiring about PHONE insurance.
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Replies (1)
Pineapple Insurance's replyOfficial
26 Jan 2024, 12:35Hi Jaden Nuyten👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply26 Jan 2024, 12:35
Official
Hi Jaden Nuyten👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.