Rotten pineapple

I have been with pineapple insurance for a few months. I had a collision with a pavement so I made a claim.

They requested information and photos of the car which was given so they could have the car assessed, along with the damage report I had acquired from a body shop and mechanic in my area. They then sent me a quote 4 weeks after the incident which was a joke, only contained a quarter of the listed damage, I then informed them that they would have to redo it and include the damage listed from the collision, I waited another 2 weeks just to receive the SAME QUOTE!!!!

3 weeks later and I am still waiting for the quote, after asking for an update on the situation and being ignored for 2 weeks.

Every insurance company has policies which is norma. My excess is R6200. When I made the claim they told me they would be charging me R18, 600 excess. The normal excess and then an additional 2 full excesses, 1 for not having a policy with them for longer than 6 months and another because my license is not older than 3 years. I then went onto their app and read their policy which stated that they could only charge me ONE additional excess of R5000 for any of those reasons, I brought this to their attention, they told me that their underwriting department would have a look at it. They then changed the policy wording which now states they are allowed to charge me the 2x additional excesses.

I am still waiting to hear back from them. I Have had enough of this company and it's lack of service and terrible customer care and service