KD
Keagan D
1 reviews | Active since Jan 2020
19 Sept 2024, 21:47
Rotten Pineapple 🍍
I've been a client with Pineapple since they started back in 2019 and an apparent VIP client, however I must warn people to stay away from this insurer!!
The issue is communication, it's non existant, they claim to be a digital insurer and however when claiming or even trying to communicate with them they do not return your messages. Communication is crucial especially when dealing with time sensitive claims
If you looking for a insurer which is cheaper and better at communicating with their clients I'd suggest going with another insurer.
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Pineapple Insurance's replyOfficial
20 Sept 2024, 07:24Hi Keagan
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply20 Sept 2024, 07:24
Official
Hi Keagan
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.