Rotten Pineapple?

Disappointed at how they make you deal with a third party repair service which will: 1. Invalidate your warranty (device is 7 months old), but I must trust a "Device Doctor" warranty. No thanks! 2. Require that you put your device "in any box" and courier it to Woodmead -- with no assurance that'll it arrive in one piece 3. Wait 5 working days for a simple repair -- do you realise it's a phone and that people need them to function? Why no same day option?

Also, the phone number listed on the Policy Schedule goes to AllSure who are rude and say "we don't do Pineapple." Why did I phone? Because it took 4 hours for Pineapple to respond to my message.

Please can you help. This is terrible claims experience when I need the insurance I paid for.