SB
Stacey B
1 reviews | Active since Jan 2019
28 Jun 2024, 16:28
Ridiculously high excesses
Had great service up until I had to claim. I’m now told I must pay R16000 excess because I’ve been with them less than 6 months. I’ve been insured since I had my first vehicle! Does that not count for anything?? No wonder your rates are so cheap if this is what excess is! Pathetic! I will be moving on.
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Pineapple Insurance's replyOfficial
01 Jul 2024, 07:06Hi Stacey Brandon👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply01 Jul 2024, 07:06
Official
Hi Stacey Brandon👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.