NL
Nadia L
1 reviews | Active since Nov 2021
25 Dec 2023, 16:56
Removing images to change cover
I took out insurance with them and they asked me to upload images, which I did and when I went to submit a claim all my images for the comprehensive cover has been removed and I never received any communications that it was incorrect. Now I cannot claim and I have been paying for 13 months. I am highly disappointed and I feel completely cheated.
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Replies (1)
Pineapple Insurance's replyOfficial
01 Jan 2024, 14:17Hi Nadia,👋
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🙏
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🙏
Pineapple Insurance's reply01 Jan 2024, 14:17
Official
Hi Nadia,👋
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🙏
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🙏