Rejected Claim

I submitted a claim on 1 August 2022 (confirmed all details of the claim). I have been in contact with Abdul Jacobs ( investigator) from the 4th August 2022, who took my statement for the second time over telephone. On the 10 August 2022 @ 8:45 he requested for supporting documents via email for the claim which I submitted on the same day @ 9:26. Abdul reverted back to me on 15 August 2022 notifying me that his still trying to get hold of the witnesses and the police officer. Only on the 18th August 2022 did he revert back to me with feedback from the Police officer and requested that I forward him a sketch (my own hand writing) and a copy of the Accident Report. I forwarded the aforementioned on 19th August 2022..

Today as I was following up on the pineapple App, I am shocked when Brenda tells me that my claim has been rejected, is there anything she can assist me with.

I am disappointed at how Pineapple has chosen to deal with this claim. - The time it took for you to reach this verdict (19 working days), - How this rejection was communicated to me? No reasons were provided, - I had to be the one constantly following up and - I don’t know how much the claim is, where my car is kept.

There’s honestly been no effective communication from your end. I paid my premiums consistently for 12 months, to receive this kind of service is appalling to say the list.