KM
Kharoline M
1 reviews | Active since Oct 2011
13 Feb 2026, 12:32
Reinstate my policy NOW
Am going about my Friday and get a random text message that my policy has been cancelled yet I did NOT authorise a cancellation! I demand an immediate reinstatement NOW my premium was debited just a few days ago then THIS madness!
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Replies (1)
Pineapple Insurance's replyOfficial
13 Feb 2026, 14:00Hi Kharoline Mkhize🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply13 Feb 2026, 14:00
Official
Hi Kharoline Mkhize🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍