Regret joining pineapple

Last month on the 26th I summited my claim (claim number :***) for my cellphone that was Lost , reported the matter at police station and wrote an affidavit as required ,the only thing that was left was the affidavit with reference and I did that.. I fully understand the procedure of claiming for a car or cellphone the lady that assisted me was not happy with her service.. month end of September R95 was deducted from my account, instead of R85 that I used to pay...even now they are quiet. They just increased their premium without communicating with me regarding my claim.. I gave that lady an alternative number to contact me , she never bother to do that... I'm really disappointed, the app clearly shows what is needed when claiming for a phone and I comp**** with that... I was vouching for pineapple, I regret all that and will inform my friend to get an alternative insurance, weather is car or cellphone