NS
Nomonde S
1 reviews | Active since Sept 2020
08 Apr 2024, 13:59
REFUSING TO REFUND PREMIUM FOR CANCELLED COVER
Pineapple charged me for a policy I had cancelled because the "debit order was already set to go through". They said they would refund me in 10 to 14 working days. Its been a month and no refund, they keep saying its still in process.
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
08 Apr 2024, 15:42Hi Nomonde Shange👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply08 Apr 2024, 15:42
Official
Hi Nomonde Shange👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.