Refund that is taking long

Item: Pineapple Insurance
Rating: 2
Author: Maurine T

Pineapple ; may I please have my refund , since the 3rd September, I need that refund, , it's a lot of money ; I took another insurance since you canceled my insurance, taking R3900 and me having to pay for the new insurance is not fair. Can you please process my refund before Friday

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Replies (1)

Pineapple Insurance's replyOfficial

06 Nov 2025, 07:53

Hi Maurine Tilodi👋,

We sincerely apologize for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.

Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team :pineapple:🍍

Pineapple Insurance's reply06 Nov 2025, 07:53

Official