PN
Prudence N
1 reviews | Active since Oct 2024
14 Oct 2024, 06:33
Refund struggle
I contacted them to cancel my insurance early last month and they took their precious time to respond. They ended up doing it at the last minute. They decided to debit my account and when I asked for a refund several times not even one person has responded. The reason for the cancelation was that they take their time when having to process claims. The service is really disappointing. I don't recommend.
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Pineapple Insurance's replyOfficial
14 Oct 2024, 07:43Hi Prudence
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply14 Oct 2024, 07:43
Official
Hi Prudence
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.