Refund Outstanding Since January 2026 – Now Being Ignored

Pineapple was VERY quick when it came to signing me up and taking my money — no delays, no issues.

But now that they owe me a refund? Suddenly it’s a different story.

I’ve been waiting since 12 January 2026 for my refund after submitting everything they asked for. I was told 10–14 working days. Two and going on three months later - no refund.

I’ve spoken to multiple consultants and been told it’s “escalated” and “under investigation." Upon approval, they indicated that the money would reflect within a stipulated time- that timeline has since lapsed, and they’ve completely ghosted me. No responses to my follow-up emails from all the consultants who were supposedly assisting me in this matter.

This is actually the second time I’ve had issues with refunds and poor service from Pineapple.

At this point, I genuinely question: if they can’t handle a simple refunds, what happens when you actually need to claim?

This is exhausting and unacceptable.