Refund not obtain due to *********** staff at pineapple

This insurance is the worse insurance company in mzansi as we speak… they called me and gave me a cheaper insurance cover of which I was happy and I waited for policy documents which where not sent after taking the cover. I tried calling them to request for the documents but there were no where to be found as their number on the internet could not go through. Come month end they debited my account without the policy documents send to me… and of which I already sent a request for a callback regarding the policy schedule then after the debit order was gone through they called back and I requested for the document then they sent it to find out that the information on the document is not accurate from what I told the consultant who quoted me. Then I requested another callback because the information is not accurate and I wanted to terminate the policy after a day when the debit order was debited on my cover then they get took 5 days to call me back and they advised me that they will not refund me although they only covered me for only a day with information which is inaccurate. Then when asked them that should something happen to my car what was going to happen since the policy information is not accurate they told me that they were not going to cover me as the information… I then still requested for my refund for the premium that was debited and they told me that they will not refund me and they are not going to do any pro rata