1 reviews | Active since Feb 2018
Refund not issued
I am having a horrible experience with this company and I'm not even a policy holder yet. A consultant called me in November to sell me their product...she then told me I have until 28 Dec to decide if I want to proceed with the policy or not and I can call to advise. I called in on 20 Dec to advise that I'm not interested in proceeding and they sent me a cancelation letter via email. They then still went on to debit my account on 28 Dec, after they confirmed I canceled. I called them on 29 Dec and they said they have reversed it. To date, this has not come into my account. This is such a horrible insurance company to deal with, I can only imagine when someone has to claim!! All I want is my refund, I am being highly inconvenienced!!
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.