VM
Vanessa M
1 reviews | Active since Sept 2024
20 Jan 2026, 10:58
Refund Nightmare
Pineapple is the worst!!! I've been awaiting a refund for my canceled policy since December. I was advised that the refund was processed and would reflect in my account within 7-14 working days.. to this day I have not received even a measly lousy email communicating any feedback although I've sent tons to enquire about the feedback of the refund.
I'm just about tired!! The next step for me will be the ombudsman's office.
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Replies (1)
Pineapple Insurance's replyOfficial
20 Jan 2026, 11:04Hi Vanessa Mahlangu
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply20 Jan 2026, 11:04
Official
Hi Vanessa Mahlangu
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍