TS
Tee S
1 reviews | Active since Aug 2022
11 Jul 2025, 15:14
Refund my money TODAY
They have debited my account for a policy I canceled. I absolutely refuse to wait 14 working days to receive money that is rightfully mine. I will keep posting these reviews until I get my money back
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Replies (3)TS
Tee S's updateReviewer Update
11 Jul 2025, 15:18They are so quick to respond when they are still trying to get you as a potential client. But the refund issue? Leaves a lot to be desired. I have a financial emergency that needs those funds as in yesterday and it utterly disgusting that I have to resort to hello Peter just to get my money back
TS
Tee S's update11 Jul 2025, 15:18
Reviewer Update
They are so quick to respond when they are still trying to get you as a potential client. But the refund issue? Leaves a lot to be desired. I have a financial emergency that needs those funds as in yesterday and it utterly disgusting that I have to resort to hello Peter just to get my money back
TS
Tee S's updateReviewer Update
11 Jul 2025, 15:19I sent an email to Sikhumbuzo at 7am today, following up on the progress of my refund. I refuse to wait any longer than 7 business days. I want my money today and to be done with Pineapple
TS
Tee S's update11 Jul 2025, 15:19
Reviewer Update
I sent an email to Sikhumbuzo at 7am today, following up on the progress of my refund. I refuse to wait any longer than 7 business days. I want my money today and to be done with Pineapple
Pineapple Insurance's replyOfficial
12 Jul 2025, 07:07 Hi Tee
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply12 Jul 2025, 07:07
Official
Hi Tee
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍