TM
Tshepo M
1 reviews | Active since Nov 2025
29 Dec 2025, 20:27
Refund my money
Got into an accident on the 12th Sept ‘25 and pineapple is still deducting their monthly premium while the insurance has been de-activated. Made multiple calls and they are just adding comments on my complain. I'm still waiting for my refund till today.
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
30 Dec 2025, 07:09Hi Tshepo
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply30 Dec 2025, 07:09
Official
Hi Tshepo
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
TM
Tshepo M's updateReviewer Update
02 Jan 2026, 12:26I just called your claims department now and apparently nothing was done about my refund. The cancellation was done on the 19 Dec 25 and still deducted on the 23rd Dec 2025. I didn’t even receive a cancellation letter. So tell me how do you understand the frustration that you guys are causing?
TM
Tshepo M's update02 Jan 2026, 12:26
Reviewer Update
I just called your claims department now and apparently nothing was done about my refund. The cancellation was done on the 19 Dec 25 and still deducted on the 23rd Dec 2025. I didn’t even receive a cancellation letter. So tell me how do you understand the frustration that you guys are causing?
TM
Tshepo M's updateReviewer Update
08 Jan 2026, 21:39Till today my issue hasn’t been resolved. After so many calls i have done, nothing has been done.
TM
Tshepo M's update08 Jan 2026, 21:39
Reviewer Update
Till today my issue hasn’t been resolved. After so many calls i have done, nothing has been done.