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Wrenford A

1 reviews | Active since Jun 2022

07 Nov 2024, 14:14

Refund my account

This thing of not being able to phone in is a big problem

After cancelling my Plan with you guys my account was debited I Whatsapped the number up until today no one has phoned me i emailed also can you please resolve my matter.

simphiwe.ngema assured me that my plan will be cancelled but my account is still debited

diana.canham said someone will contact me in 24/48 hours i am still waiting.

0
Replies (3)
Pineapple Insurance
Pineapple Insurance's reply07 Nov 2024, 14:41
Official
Hi Wrenford abrahams👋,

My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards


WA
Wrenford A's update07 Nov 2024, 14:44
Reviewer Update
how soon can this investigation be finalised?

Please do email me on ***
WA
Wrenford A's update18 Dec 2024, 16:16
Reviewer Update
Hi Thulile, I was promised from Dinia that a full refund will be made to my account within 10/14 Business days until now nothing has been paid please advise the way forward see below response


From: Diana from Pineapple <***>
Sent: Wednesday, November 13, 2024 8:13 AM
To:
*** <***>
Subject: Re: Re: Re: wrenford, please complete your pre-inspection on your RENAULT TRIBER 1.0 PRESTIGE / INTENS [02/2020 - ]

Good Morning Sir


I hope my mail finds you well?


I have tried calling you this morning to no avail.


I am writing to inform you that your full refund has been raised and will take 10-14 working days to be processed.


Please let me know if there is anything else I can assist you with in the meantime.

Diana

Pineapple