Refund me my 3 premium please.

I rate them 3 because I think I have love and hate relationship with them. I was suppose to get a refund on my 3 premiums Friday on the 6 of this month, but dololo. As usual, no communication and no feedback. I really don't even understand why they debited in the first place because the car was written off. They ignore me on WhatsApp, email and their live chat. Pineapple can you kindly refund me, please don't say you will investigate. Just give me back my money, it's simple as you have been taking it in my account for 3 months