REFUND FROM PINEAPPLE

Hello Peter

I took car insurance with Pineapple and the day I had to go fetch my car from the dealer, Pineapple had written my surname incorrectly so the dealer couldn't finalize the delivery of the vehicle as they said I do not have a valid insurance because of the surname that was spelled incorrectly. I tried contacting Pineapple and I couldn't get hold of them, the numbers they provided on watsapp were not theirs. I had to take another car insurance. Sent an email canceling my Pineapple insurance but still they deducted R750 from my account on the 27 February 2024. I've been requesting my refund, until today they are saying it's in progress. I've been in contact with Kyle via email, he keeps promising that the refund is in progress.