1 reviews | Active since Nov 2018
Refund for unauthorised debit order
Where do I even begin ??? I feel like this is a **** really .
I quote online and recieved a call from them as I was taking the policy they said lithe policy will not be inforce until I submit my license disc ,photos and drivers and photos of the car which I have not sent to date but what surprises me is that they went and registered a mandate on my account when the policy T$C were not met Then I requested that they cancel the policy which they did however kept the Debi check mandate not they debited for a policy that was never in force and never suspended the mandate. How do you cancel a policy but still allow my account to be debited I requested a refund 13 days ago which is still not done to date and feedback no none what so ever is given to me. If this is such a reputable company would it really take so for a refund? What will happen with their customers ????
I have sent endless emails ,6 to be precise and none are retuned. I have gone on their chats with agents and nothing has been done
I just like I was ****med Thulile the complaints manager went all mute on me and handed over the to Zinhle who isn’t helping either
I don’t know if this is the reputation they wanna uphold
I will be waiting for the day I get to be paid my money back
We sincerely apologize for the delay in processing your refund and for the lack of communication regarding its status. We want to assure you that the refund has been requested, and the agent assisting you should have been providing regular updates. We acknowledge that the service level agreement for refunds is slower than desired, and we deeply apologize for any inconvenience caused. Our team is working diligently to resolve this issue, and we kindly ask for your understanding and patience during this time.
We sincerely apologize for the delay in processing your refund and for the lack of communication regarding its status. We want to assure you that the refund has been requested, and the agent assisting you should have been providing regular updates. We acknowledge that the service level agreement for refunds is slower than desired, and we deeply apologize for any inconvenience caused. Our team is working diligently to resolve this issue, and we kindly ask for your understanding and patience during this time.