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thabang E
1 reviews | Active since Feb 2017
28 Nov 2025, 11:19
REFUND
It has been over two months since I requested a refund for the charge on the vehicle I had cancelled.
Helpful (0)
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Replies (2)
Pineapple Insurance's replyOfficial
28 Nov 2025, 11:42Hi Thabang
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply28 Nov 2025, 11:42
Official
Hi Thabang
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
tE
thabang E's updateReviewer Update
28 Nov 2025, 11:46It seems that the automated responses are being sent without any follow-up action, which creates a poor customer experience. I’m disappointed with the level of service, and based on this experience, I would not recommend your insurance services to others.
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thabang E's update28 Nov 2025, 11:46
Reviewer Update
It seems that the automated responses are being sent without any follow-up action, which creates a poor customer experience. I’m disappointed with the level of service, and based on this experience, I would not recommend your insurance services to others.