Refund Complaint

My experience with Pineapple Car Insurance has been nothing but horrible. I've app**** for a refund after I cancelled my policy with them within waiting period & to date, neither of the consultants there have called me about it. Especially because it is difficult to get a hold of them (Digital Route). No matter how many emails I write to them, it is just futile as an auto-email is sent. This not only shows me their incompetence, but it also reaffirms my cancellation decision. I need my money back please!