IS
Innocent S
1 reviews | Active since Dec 2023
11 Dec 2023, 14:20
Refund claim
I joint Pineapple insurance last month and due to personal reasons I cancelled within 3 days. The consultants were very friendly when I was joining the insurance and also when I was cancelling. I was promised a refund of my money within 7 to 14 days. I cancelled the insurance contract on 17 November 2023, I still have not received my money back and when I talk to the consultants they do not even sound bothered(they have that I dont care attitude). I am not happy with their service. I tried communicating with them via whatsapp, facebook and instagram but still... BAD SERVICE
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Pineapple Insurance's replyOfficial
11 Dec 2023, 16:27Hi Innocent,👋
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards. 🍍
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards. 🍍
Pineapple Insurance's reply11 Dec 2023, 16:27
Official
Hi Innocent,👋
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards. 🍍
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards. 🍍