M
Mpfunzeni
1 reviews | Active since Nov 2023
06 Mar 2024, 06:52
Refund
They debited from my account whereas my car wasn’t covered for 2months. When I request for refund they told me to wait for 14 days. I did but no money was refunded. I did follow up only to be told that management is aware of my issues. Its been days getting same respond with no solution.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
06 Mar 2024, 11:45Hi Mpfunzeni👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply06 Mar 2024, 11:45
Official
Hi Mpfunzeni👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
M
Mpfunzeni's updateReviewer Update
06 Mar 2024, 11:50It is up to your standards.I was told to wait for 14 days,I waited now I was told that the management is aware of my issue. Why not resolve it because it has been escalated by Kgau.
The way you debit my money should be the same way you refund me.
The way you debit my money should be the same way you refund me.
M
Mpfunzeni's update06 Mar 2024, 11:50
Reviewer Update
It is up to your standards.I was told to wait for 14 days,I waited now I was told that the management is aware of my issue. Why not resolve it because it has been escalated by Kgau.
The way you debit my money should be the same way you refund me.
The way you debit my money should be the same way you refund me.