M
Mpfunzeni
1 reviews | Active since Nov 2023
18 Mar 2024, 06:50
Refund
Pineapple has been taking my money for the past two months for an asset which was written off by them. I did ask for my refund but nothing has happened. They told me to wait for 14 business days for my refund to report. I did wait but nothing still. It’s been a month 9 days today waiting. “Your issue is with management “ is the answer I got every day.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
18 Mar 2024, 09:29Hi Mpfunzeni👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply18 Mar 2024, 09:29
Official
Hi Mpfunzeni👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
M
Mpfunzeni's updateReviewer Update
18 Mar 2024, 09:31Nawe, you been saying that. No resolution . Nothing
M
Mpfunzeni's update18 Mar 2024, 09:31
Reviewer Update
Nawe, you been saying that. No resolution . Nothing