AM
ANATHI M
1 reviews | Active since Jul 2019
01 Oct 2025, 11:21
Refund
I have been trying to get hold of Pineapple, sent emails and WhatsApp to get them to refund me after I have cancelled the insurance with them, no response and no other ways of communicating with them
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
01 Oct 2025, 11:26Hi Anathi
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply01 Oct 2025, 11:26
Official
Hi Anathi
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
AM
ANATHI M's updateReviewer Update
01 Oct 2025, 11:28I will wait for your call or communication
AM
ANATHI M's update01 Oct 2025, 11:28
Reviewer Update
I will wait for your call or communication