ST
Siphosihle T
1 reviews | Active since Dec 2025
21 Dec 2025, 06:35
Refund
The service is very bad, my account was debited twice yesterday for a policy that was canceled.Spoke to one of the representatives and they told me the turn around time for refund is 14 working days 😕
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Pineapple Insurance's replyOfficial
21 Dec 2025, 06:57Hi Siphosihle,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team 🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team 🍍
Pineapple Insurance's reply21 Dec 2025, 06:57
Official
Hi Siphosihle,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team 🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team 🍍