1 reviews | Active since Dec 2016
Referral is a ****
I think this thing of referring potential clients to pineapple is a ****. I recommended my sister in law to pineapple sometime in July this year. She was about to purchase a vehicle. I then followed up with pineapple a R1000 reward. I was told that there need to be two successful premium deductions in order to qualify/ get the reward. Two weeks ago followed up and i was asked to provide policy number for my sister and submitted to Sikhumbuzo and the "matter" was escalated and he will get back to me. Send email yesterday no response and today i spoke to Siphamandla and still waiting for feedback ( suppose to be 10 min). I have been with Pineapple from October 2023 to date ( Claim free), i am asking myself if they can not keep simple promise of getting back to clients. What would happen where i have to claim.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
I have not receive any feedback from you in person. Any way let me give you status so far. I have been contacted by two different consultants (Sikhumbuzo and Siphamandla) they both asks for information already submitted. Yesterday they asked for my sister in law policy number AGAIN. Today i get a call asking me if the sister inlaw mention me in the conservesation when the policy was taken. I refered them to the day the policy was taken. I can not be asked such question three months after the policy was taken not when i request the money, can i really collude with my sister in law ( existing client) to get a R1000. This is pathetic. Forget about your R1000 and lets put this matter to rest
I have not receive any feedback from you in person. Any way let me give you status so far. I have been contacted by two different consultants (Sikhumbuzo and Siphamandla) they both asks for information already submitted. Yesterday they asked for my sister in law policy number AGAIN. Today i get a call asking me if the sister inlaw mention me in the conservesation when the policy was taken. I refered them to the day the policy was taken. I can not be asked such question three months after the policy was taken not when i request the money, can i really collude with my sister in law ( existing client) to get a R1000. This is pathetic. Forget about your R1000 and lets put this matter to rest