AP
Andries P
1 reviews | Active since Feb 2022
27 Jan 2024, 09:12
Really bad service or should I say no service
It's been more than a month without any reply from app and emails. Trying to claim a damaged phone. Also send them all the documents and quote as requested. Sending msg and emails every now and then without any reply. Then on 25 Jan2024 at 8h00 they phone me to say say sorry they will be in contact with me in 24-48 hours to hopefully get things sorted. It's 72hours now. The best part is that you can not phone them. They are under written by old mutual and I phoned them but say they can not help me and they also can not phone them. Also they keep changing the policy, the axxess doubled by the time I want to claim. This is not worth it anymore, will definitely look for insurance elsewhere if I can just get this claim settled.
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
30 Jan 2024, 10:59Hi Andries Pretorius👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply30 Jan 2024, 10:59
Official
Hi Andries Pretorius👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
AP
Andries P's updateReviewer Update
27 Feb 2024, 21:09I would please like a refund on all my installments for the phone in question.
I do not get any service from you since last year December after I put a claim in November for the phone. Your service is useless. I please want my money back. I am paying a monthly premium, but you keep on delaying it so you can make more money out of me. Also can I get a number I can phone you on? You do not reply on the app or on a email. Only after days you reply on a hellopeter post. I also sent a previous mail 6days ago, and guess what? No reply. The biggest **** I have come across in a while. I should never have switched to pineapple.
AP
Andries P's update27 Feb 2024, 21:09
Reviewer Update
I would please like a refund on all my installments for the phone in question.
I do not get any service from you since last year December after I put a claim in November for the phone. Your service is useless. I please want my money back. I am paying a monthly premium, but you keep on delaying it so you can make more money out of me. Also can I get a number I can phone you on? You do not reply on the app or on a email. Only after days you reply on a hellopeter post. I also sent a previous mail 6days ago, and guess what? No reply. The biggest **** I have come across in a while. I should never have switched to pineapple.
AP
Andries P's updateReviewer Update
05 Mar 2024, 19:14Still waiting. Website says clame in 30sec. This is not true at all. Maybe +-3 years if you are lucky at this stage. You debit my account since the claim on the 1st every month. This seem like a money making ****. I really want to move to someone else. The premium I paid since the clam are more than the access amount. The problem is that I need the fix this phone with this insurance (the one only afte money at thi point in time and no respect for me) otherwise the new insurance will not cover the phone. Thulile your promise are useless like the rest of you that tried to contact me before also with empty promises at your office. Pleas just phone me, you can not even do that. You are underwritten by Old Mutal, they can not even help me because they do not have a number for pineapple.
AP
Andries P's update05 Mar 2024, 19:14
Reviewer Update
Still waiting. Website says clame in 30sec. This is not true at all. Maybe +-3 years if you are lucky at this stage. You debit my account since the claim on the 1st every month. This seem like a money making ****. I really want to move to someone else. The premium I paid since the clam are more than the access amount. The problem is that I need the fix this phone with this insurance (the one only afte money at thi point in time and no respect for me) otherwise the new insurance will not cover the phone. Thulile your promise are useless like the rest of you that tried to contact me before also with empty promises at your office. Pleas just phone me, you can not even do that. You are underwritten by Old Mutal, they can not even help me because they do not have a number for pineapple.