YS
Yolanda S
1 reviews | Active since Nov 2021
07 Nov 2023, 08:47
Rather choose a different insurance company
I filed for a claim for a mobile that was insured for a certain amount and Pineapple is only paying a fraction of that amount so that they can buy the device at a lesser amount. They have selected a supplier and have instructed me to pay the excess fee to them. I don't have a problem with paying the excess fee but when I do the math, it ends up with them paying way less than I insured the phone for.
Also the company they selected hasn't contacted me and it's been a week since they said they would contact me. I can't wait for this claim process to come to an end so that I can switch to a different insurance company
Helpful (0)
Replies (4)0
Replies (4)
Pineapple Insurance's replyOfficial
07 Nov 2023, 09:01Hi Yolanda Sogibađź‘‹,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply07 Nov 2023, 09:01
Official
Hi Yolanda Sogibađź‘‹,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
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Yolanda S's updateReviewer Update
07 Nov 2023, 09:38Hi Thulile
Could I ask that someone call me, I don't understand why as the insurer you are refusing to pay the insured amount when my premiums have not decreased to show that you would be paying out the current value of an asset insured.
Could I ask that someone call me, I don't understand why as the insurer you are refusing to pay the insured amount when my premiums have not decreased to show that you would be paying out the current value of an asset insured.
YS
Yolanda S's update07 Nov 2023, 09:38
Reviewer Update
Hi Thulile
Could I ask that someone call me, I don't understand why as the insurer you are refusing to pay the insured amount when my premiums have not decreased to show that you would be paying out the current value of an asset insured.
Could I ask that someone call me, I don't understand why as the insurer you are refusing to pay the insured amount when my premiums have not decreased to show that you would be paying out the current value of an asset insured.
YS
Yolanda S's updateReviewer Update
07 Nov 2023, 09:47And can I ask that it not be Tsholofelo.
YS
Yolanda S's update07 Nov 2023, 09:47
Reviewer Update
And can I ask that it not be Tsholofelo.
Pineapple Insurance's replyOfficial
07 Nov 2023, 10:31Hi Yolanda Sogibađź‘‹,
I regret to inform you that Tsholofelo is the assigned representative handling your claim. I can empathize with your frustration, and I will escalate your request to her manager. I have already forwarded your complaint to the appropriate party, who will proceed to contact the supplier on your behalf and provide you with feedback. Please accept my sincere apologies for the quality of service you have received thus far.
I regret to inform you that Tsholofelo is the assigned representative handling your claim. I can empathize with your frustration, and I will escalate your request to her manager. I have already forwarded your complaint to the appropriate party, who will proceed to contact the supplier on your behalf and provide you with feedback. Please accept my sincere apologies for the quality of service you have received thus far.
Pineapple Insurance's reply07 Nov 2023, 10:31
Official
Hi Yolanda Sogibađź‘‹,
I regret to inform you that Tsholofelo is the assigned representative handling your claim. I can empathize with your frustration, and I will escalate your request to her manager. I have already forwarded your complaint to the appropriate party, who will proceed to contact the supplier on your behalf and provide you with feedback. Please accept my sincere apologies for the quality of service you have received thus far.
I regret to inform you that Tsholofelo is the assigned representative handling your claim. I can empathize with your frustration, and I will escalate your request to her manager. I have already forwarded your complaint to the appropriate party, who will proceed to contact the supplier on your behalf and provide you with feedback. Please accept my sincere apologies for the quality of service you have received thus far.