Random increase in premium besides annual increases and no one to advise on the reasons why

I took my policy with Pineapple last year February and confirmed the installation of a tracker on my vehicle. Since last year June, I have been receiving messages that read that my car is not covered for theft and hijackings due to no tracker. I raised this issue with their team and re-shared the confirmation. I was assured that it was updated (this was in June 2022). In November, I received the same SMS which I took it up with the team and was again reassured that it was updated. I continued to get messages this year in January and again, the team confirmed the update. I then received a letter to an annual premium review which I had no issues around. The SMSes continued in February and this time I took a step to email the complaints department, chat box and all that I could. Someone finally attended to my query last week Wednesday, after a week of following up. The employee updated my policy yet again (for the 4th time) and somehow my premiums went up. I enquired about this last week Wednesday as why my premium has suddenly went up to almost R1000 while it had gone up for annual review reasons. I still have no feedback. I follow up on daily basis (almost a week now) and I’m told they are still waiting on the underwriter. I called the underwriter (Iwyze) today and they confirmed that they cannot assist me. I can freely advise anyone who is looking to make use of Pineapple to relook at their choice as this is the terrible service you will have to deal with. No phones to call but an intercom for messages which they hardly ever attend to and when they do, they have no answers