Query Regarding Driveless Discount Claim
Good day,
My name is Thulani Mkrola (ID number: ***).
I am currently paying a monthly premium of R1,158.68 with an excess of R6,200.00. According to the mobile application, if I drive less than 300 km in a month, my premium is reduced to R620.80, which reflects a driveless discount of R335.26.
For the months of February 2026 and March 2026, I drove less than 300 km, as I have primarily been using a company vehicle and have made minimal use of my personal car.
Kindly advise on the process for claiming the applicable driveless discount of R335.26 for each of these two months.
I would appreciate your guidance and confirmation on how this matter can be resolved.
Kind regards, Thulani Mkrola
Helpful (0)
Replies (2)0
Replies (2)Pineapple Insurance's replyOfficial
05 Apr 2026, 08:01Hi Thulani
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply05 Apr 2026, 08:01
Official
Hi Thulani
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
's updateReviewer Update
05 Apr 2026, 08:31Thank you
's update05 Apr 2026, 08:31
Reviewer Update
Thank you
