1 reviews | Active since Dec 2023
****PY INSURANCE THAT WILL GET YOU INTO TROUBLE WITH A 3RD PARTY
A colleague of mine who is a Pineapple Insurance client reversed into my stationary vehicle on 28/02/2024 on the work premises. We immediately did an accident report and initiated the claim process. It’s now 18/06/2024 and my vehicle is still not repaired as I have not received the required settlement amount. Though I received a settlement offer to repair the vehicle on 14/06/2024, it’s not even half of the amount quoted my BMW. They didn’t even physically assess the car for damages yet they question the integrity of BMWs quote. I requested that they pay whomever is registered that they feel they will repair my car for less and I’ll take my car there, they refuse to do so. They simply under assess the damages and give lowball offers thinking that I am after money whereas I’ve been insured for many years. However, I will escalate this matter as I’m tired of run arounds and being patient.
If you want to insure that you won’t get into trouble with 3rd party claimants like me, don’t for these middlemen insurance providers.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.