MG
Michelle G

1 reviews | Active since May 2020

22 Jul 2025, 14:23

Putting the PYN back in PYNAPPLE/

OMW if you want to be ignored for weeks by an insurance this is the one. It took them over 3 weeks to process my claim. This all while I asked them to please speed it up as my front headlight was damaged and falling out so making the car not drivable at night. I ended up duck taping the light and cable tying it to to cause another accident. I have also asked them to the ensure their legal team claims my access back from the guilkty party as he was on his phone and admitted the fault. = NO RESPONSE I have requested a insurance letter reflecting my payments for SARS = NO RESPONSE

Not sure if they are under staffed or just ***

so Pineapple I have 3 brilliant billboard adverts for you as it seems most your staff and money goes it to that............

Pineapple putting the PYN back in PYNappel

If you want to be ignored like when you call your cat join the PINEAPPLE team

If a cat could text they wouldn't, just like PINEAPPLE insurance

0
Replies (1)
Pineapple Insurance
Pineapple Insurance's reply22 Jul 2025, 14:27
Official
Hi Michelle Gordon👋,

We sincerely apologize for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.

Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team :pineapple:🍍