SR
Shanna R
1 reviews | Active since Jun 2013
11 Oct 2025, 16:04
Putrid Service
We have been with Pineapple for the last 12months. 3weeks ago we submitted a claim along with all the supporting info and docs requested. To date NO ONE has communicated regarding the claim, we have phoned in ample times and sent email upon email. No response. The service is completely putrid, we have never ever experienced anything like this before. It's frustrating and ridiculous to think we had so much confidence in doing business with this company. We sincerely hope that this reaches the higher powers that be to get this resolved.
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
12 Oct 2025, 06:53Hi Shanna Rama👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply12 Oct 2025, 06:53
Official
Hi Shanna Rama👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
SR
Shanna R's updateReviewer Update
13 Oct 2025, 15:25Please can you provide feedback regarding the above - it's been more than 24hrs
SR
Shanna R's update13 Oct 2025, 15:25
Reviewer Update
Please can you provide feedback regarding the above - it's been more than 24hrs
SR
Shanna R's updateReviewer Update
17 Oct 2025, 21:58I will never ever recommend Pineapple to anyone. I have been awaiting some sort of response from Butumelo, the person that has been handling with my claim- to date NO ONE has communicated. Not even a Supervisor or Someone who can actually provide feedback. It's actually ridiculous how a company can deduct every single month from your account, but after sale service is nowhere to be seen!! Pineapple I will not leave it just here - you have been ripping us all off, your clientele in a whole to say - best watch out for me. Again I sincerely hope this message reaches the HIGHER POWERS that be, I will come for you.
SR
Shanna R's update17 Oct 2025, 21:58
Reviewer Update
I will never ever recommend Pineapple to anyone. I have been awaiting some sort of response from Butumelo, the person that has been handling with my claim- to date NO ONE has communicated. Not even a Supervisor or Someone who can actually provide feedback. It's actually ridiculous how a company can deduct every single month from your account, but after sale service is nowhere to be seen!! Pineapple I will not leave it just here - you have been ripping us all off, your clientele in a whole to say - best watch out for me. Again I sincerely hope this message reaches the HIGHER POWERS that be, I will come for you.