Punished for Honesty – Disappointed with Pineapple Insurance

I’m deeply disappointed with Pineapple Insurance’s decision to reject my recent claim. While I was at home, someone entered my yard and stole items worth R17,000 from my garage. Because the garage wasn’t locked, the claim was denied due to “no forced entry.” What troubles me most is the implication that had I falsely damaged my property to simulate forced entry, the claim might have been approved. It feels like I’m being punished for telling the truth. Insurance should offer support in moments of real loss—not just when technical conditions are met. I expected better from a company that promotes fairness and innovation. It also seems as if nothing is insured while you’re at home—which defeats the purpose of having cover in the first place