Promised Refund since August 2023 to date

So I was insured with Pineapple Insurance on my vehicle. 2023 July I was highjacked and Pineapple rejected my claim and stated their reasons. I was also advised by the Assesor that Pineapple would refund me 3months premium in the event my claim is not successful. It’s bad enough my claim was rejected but because I serve a living God, a few months down the line my car was recovered was very minimal damage.

It is now almost June of 2024 and no refund has ever been made to me. I lodged a query last week the Assessor that works for Pineapple and he advised his escalating my refund as it’s long overdue but also strangely, he said he can’t give me contact numbers:email address of that department because it’s internal procedure, how strange is that. My lodgement was done on the 21st May and today is the 27th, still no refund of my premiums and non feedback from anybody there.

It’s bad enough my claim was declined for a nonsensical reason, lest you can do is keep your word and refund my agreed premiums