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Mukanda M
1 reviews | Active since Jun 2016
25 Jul 2023, 12:06
Product showing under credit profile incorrectly
Hi.
I cancelled my insurance with you guys in February but your policy is reflecting under my credit profile at Transunion.
Please resolve this as it's affecting my credit score. Firstly, car insurance is not a credit product and secondly, it's been 5 months since I cancelled. Why is this still showing under my name?
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
25 Jul 2023, 15:43Hello Mukanda, my name is Pippa, and I handle all customer queries and complaints here at Pineapple. I apologise for your frustration, and I appreciate you bringing this to my attention. I will be investigating and providing you with feedback. I appreciate your patience, and once again, sorry. Chat soon!
Pineapple Insurance's reply25 Jul 2023, 15:43
Official
Hello Mukanda, my name is Pippa, and I handle all customer queries and complaints here at Pineapple. I apologise for your frustration, and I appreciate you bringing this to my attention. I will be investigating and providing you with feedback. I appreciate your patience, and once again, sorry. Chat soon!
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Mukanda M's updateReviewer Update
30 Jul 2023, 20:46Hi Pippa. I am still awaiting feedback on the matter
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Mukanda M's update30 Jul 2023, 20:46
Reviewer Update
Hi Pippa. I am still awaiting feedback on the matter
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Mukanda M's updateReviewer Update
22 Aug 2023, 05:18It’s been close to a month and still no response or resolution. Absolutely atrocious customer service, I’ll be escalating this to the ombuds
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Mukanda M's update22 Aug 2023, 05:18
Reviewer Update
It’s been close to a month and still no response or resolution. Absolutely atrocious customer service, I’ll be escalating this to the ombuds