LH
Lumba H
1 reviews | Active since Mar 2022
17 Nov 2023, 10:02
Process my ****** phone claim it's been a week already. Communicate let me know what's going on in the background please, this is frustrating!
My phone was lost/****** 9 Nov 2023. I immediately laid a claim on the pineapple app and got a reference number (#654D0C1C8C497A12A4A6A6B9) within 24 hours I reported the case and received a SAPS log number which I wanted to load onto the claim but didn't know how to, so I contacted the consultants on the app, but I never got a response until today 17 Nov 2023. My client ID number is ***. Please process my claim I need a phone, I'm desperate and I've never missed a payment why is this happening to mee.
Helpful (0)
Replies (5)0
Replies (5)
Pineapple Insurance's replyOfficial
17 Nov 2023, 10:14Hi Lumba HC👋,
We deeply apologize for the frustration you have experienced, and we are eager to assist you. Please send us your policy number so that we can escalate your case and ensure prompt assistance for you.
Pineapple Insurance's reply17 Nov 2023, 10:14
Official
Hi Lumba HC👋,
We deeply apologize for the frustration you have experienced, and we are eager to assist you. Please send us your policy number so that we can escalate your case and ensure prompt assistance for you.
Pineapple Insurance's replyOfficial
17 Nov 2023, 11:43Thank you for the feedback, I have escalated to the claims department to reach out to you and assist you regarding your claim.
Pineapple Insurance's reply17 Nov 2023, 11:43
Official
Thank you for the feedback, I have escalated to the claims department to reach out to you and assist you regarding your claim.
LH
Lumba H's updateReviewer Update
20 Nov 2023, 23:09Hi Pineapple in the day 3 what's going on with my claim?
LH
Lumba H's update20 Nov 2023, 23:09
Reviewer Update
Hi Pineapple in the day 3 what's going on with my claim?
LH
Lumba H's updateReviewer Update
20 Nov 2023, 23:10Hi Pineapple it's day 3 what's going on with my claim????
LH
Lumba H's update20 Nov 2023, 23:10
Reviewer Update
Hi Pineapple it's day 3 what's going on with my claim????
Pineapple Insurance's replyOfficial
23 Nov 2023, 10:38I believe a claims agent has contacted you regarding your claim, for further assistance please send them an email and request feedback.
Pineapple Insurance's reply23 Nov 2023, 10:38
Official
I believe a claims agent has contacted you regarding your claim, for further assistance please send them an email and request feedback.