AA
Adam A
1 reviews | Active since Jul 2019
08 Dec 2024, 19:35
Probably the worst customer service I’ve ever received.
Suffering from success. Well known that they are a highly rated insurance company however they must have too many customers now and the result is shockingly poor customer service. I insured 2 cars via their app and was called to confirm the premium but after 2 weeks one of the cars was magically delisted from the policy and the remaining cars premium was increased by 33%. Struggled to get a hold of them as they have no direct line and their WhatsApp option didn’t work despite multiple attempts at messaging them.
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Pineapple Insurance's replyOfficial
09 Dec 2024, 07:18Hi Adam Abdullah👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply09 Dec 2024, 07:18
Official
Hi Adam Abdullah👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.