NS
Nkululeko S
1 reviews | Active since Oct 2025
16 Oct 2025, 10:20
Premium Refund
I am actually ****ed!!!! Pineapple doesn't want to give me my refund.
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Nkululeko S's updateReviewer Update
16 Oct 2025, 10:24I had a policy with Pineapple, I’ve cancelled it because I am using my vehicle for commercial use.
I cancelled my policy on the 24th of September, and they debited on the 26th of which I understand because bank mandates were already sent and I was advised that I will get a refund in 7 - 14 working days. Hoping I shall get it anytime from day 7 to 14 since they didn’t specify that I will get it after 14 working days.
I have been calling Pineapple, and they are not even contacting me giving me updates or whatsoever but Instead I’m the one worrying myself.
On Monday the 13th of October It was day 13, I called telling them still haven’t got anything from them, the consultant that I spoke to was very helpful and escalated the matter to the finance department and was advised that I shall receive my refund in the next 24 - 48 hours (15 October around 15:00).
I called again today 16 October at 9am, spoke to another consultant who is well aware of my matter, he went to ask again where was the delay because this was long overdue. He was told that I will get my money after 3-5 working days. Like I need to wait again for what??
I need my refund today COB!!!
I cancelled my policy on the 24th of September, and they debited on the 26th of which I understand because bank mandates were already sent and I was advised that I will get a refund in 7 - 14 working days. Hoping I shall get it anytime from day 7 to 14 since they didn’t specify that I will get it after 14 working days.
I have been calling Pineapple, and they are not even contacting me giving me updates or whatsoever but Instead I’m the one worrying myself.
On Monday the 13th of October It was day 13, I called telling them still haven’t got anything from them, the consultant that I spoke to was very helpful and escalated the matter to the finance department and was advised that I shall receive my refund in the next 24 - 48 hours (15 October around 15:00).
I called again today 16 October at 9am, spoke to another consultant who is well aware of my matter, he went to ask again where was the delay because this was long overdue. He was told that I will get my money after 3-5 working days. Like I need to wait again for what??
I need my refund today COB!!!
NS
Nkululeko S's update16 Oct 2025, 10:24
Reviewer Update
I had a policy with Pineapple, I’ve cancelled it because I am using my vehicle for commercial use.
I cancelled my policy on the 24th of September, and they debited on the 26th of which I understand because bank mandates were already sent and I was advised that I will get a refund in 7 - 14 working days. Hoping I shall get it anytime from day 7 to 14 since they didn’t specify that I will get it after 14 working days.
I have been calling Pineapple, and they are not even contacting me giving me updates or whatsoever but Instead I’m the one worrying myself.
On Monday the 13th of October It was day 13, I called telling them still haven’t got anything from them, the consultant that I spoke to was very helpful and escalated the matter to the finance department and was advised that I shall receive my refund in the next 24 - 48 hours (15 October around 15:00).
I called again today 16 October at 9am, spoke to another consultant who is well aware of my matter, he went to ask again where was the delay because this was long overdue. He was told that I will get my money after 3-5 working days. Like I need to wait again for what??
I need my refund today COB!!!
I cancelled my policy on the 24th of September, and they debited on the 26th of which I understand because bank mandates were already sent and I was advised that I will get a refund in 7 - 14 working days. Hoping I shall get it anytime from day 7 to 14 since they didn’t specify that I will get it after 14 working days.
I have been calling Pineapple, and they are not even contacting me giving me updates or whatsoever but Instead I’m the one worrying myself.
On Monday the 13th of October It was day 13, I called telling them still haven’t got anything from them, the consultant that I spoke to was very helpful and escalated the matter to the finance department and was advised that I shall receive my refund in the next 24 - 48 hours (15 October around 15:00).
I called again today 16 October at 9am, spoke to another consultant who is well aware of my matter, he went to ask again where was the delay because this was long overdue. He was told that I will get my money after 3-5 working days. Like I need to wait again for what??
I need my refund today COB!!!