1 reviews | Active since Oct 2024
Premium increased without any explanation or reason
I took out car insurance with Pineapple and the premium was R1 635,54. I have agreed to this premium and approved the debit order for this amount. A few hours later I have received another debit order request for R1 758,68. I have made contact with Pineapple on WhatsApp to enquire about the increase in premium. They said that they will investigate the matter but now, days later, I still have not received feedback. I have requested a call back as well but I still have not received a call from them. When I wanted to take out car insurance with them a few representatives phoned me in the same day but now when I have a query on the premium they do not get back to me. I would not recommend Pineapple insurance as they just increase the agreed premium without any reason or notice.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.