SK
Stephen K
1 reviews | Active since Oct 2023
19 Oct 2023, 09:28
POPI Act Violator
POPI Act Violator. I have just signed up with Pineapple and expressly stated note to share my information with anybody and stated that I do not want a Tracker in my vehicle. One hour later I got a phone call from Tracker asking when can they install the Tracker Unit. This is just another Insurer saying anything they need to get the sale.
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Pineapple Insurance's replyOfficial
19 Oct 2023, 09:50Hi Stephen Kerwin👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply19 Oct 2023, 09:50
Official
Hi Stephen Kerwin👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.